Shipping Policy

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Last updated: 09/02/2026

Thank you for shopping with Stitched Up. We handcraft every order with care and aim to provide a smooth and reliable shipping experience. This Shipping Policy explains how and when your order will be shipped.

1. Processing Times

Because we specialise in custom-made and personalised items, processing times may vary depending on the product and order volume.

Standard Processing

• Custom items: Typically 7-14 business days

• Non-custom items: Typically 3-5 business days

These times may extend slightly during holidays, sales, or high-demand periods, along with bigger orders.
We will notify you if we anticipate any significant delays.

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2. Shipping Methods & Delivery Times

We ship using reliable carriers such as Royal Mail / EVRI / DPD.

Delivery times are estimates and begin once your order has been dispatched.

Estimated Delivery Times

• Domestic Shipping: 2–5 business days from the date your order has been printed.

Please note: delivery times may vary due to factors beyond our control, such as weather, carrier delays, or customs inspections. At the current time, we only offer shipping available across the UK, and any orders that cannot meet this criteria shall unfortunately be cancelled due to international shipping costs.

 

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Order weight

• Destination

• Selected shipping method

Occasionally, we may offer free or discounted shipping promotions.

 

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number.
Please allow up to 24–48 hours for tracking information to update.

 

5. Incorrect or Incomplete Addresses

Please ensure all shipping information is correct at checkout.
We cannot be held responsible for:

• Delays

• Lost packages

• Additional shipping charges
  resulting from incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address, reshipping fees will apply.

Please note that we unfortunately cannot accept returns from customizable orders, unless a fault is discovered from our part, due to the saleable nature of such items.

 

6. International Shipping,

At the current time, we only offer shipping available across the UK, and any orders that cannot meet this criteria shall unfortunately be cancelled due to international shipping costs.

We apologise for any inconvenience caused.

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7. Lost, Delayed, or Damaged Packages

Lost or Delayed Packages

While rare, shipping delays and lost packages can occur.
If your package does not arrive within the estimated timeframe:

1. Check the tracking updates

2. Contact the carrier

3. Reach out to us if you need assistance

We will do our best to help, but please understand that we are not responsible for delays caused by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with:

• Order number

• Photos of the damage

• Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

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8. Questions

If you have any questions about this Shipping Policy or need support with your order, please contact us.